Lucky Spin Privacy Policy

Lucky Spin (https://luckyspin.bar) deeply respects the privacy of its users. This Privacy Policy explains what information we collect, how we use it, and the steps we take to keep your data secure.

This Privacy Policy applies to the Lucky Spin website, mobile app, and all associated services. By using our platform, you are considered to have accepted the terms of this policy. If you do not agree, please refrain from using our services.

• This policy complies with Bangladesh and international data protection laws.
• We follow the core principles of GDPR and place the highest importance on user consent.
• This Privacy Policy may be updated from time to time; the date of any changes will be noted at the top of the page.

Lucky Spin only collects information necessary to provide its services. We never ask for excessive or unnecessary data. Below is a detailed breakdown of the types of information we collect.

We do not store your password in plain text — it is always encrypted using a one-way hashing method. Your full payment card number is never stored on our servers.

Lucky Spin collects information through several methods. In each case, your awareness and consent are ensured.

• Information Provided Directly: Information you provide during registration, verification, or when submitting a support request.
• Automatically Collected: Technical information is collected via cookies and log files as you browse our platform.
• From Third Parties: Confirmation data is received from payment providers or identity verification services.
• Gaming Activity: Your gaming sessions, bets, and winnings are logged automatically.

We use the information we collect solely for specific, legitimate purposes. Under the Lucky Spin Privacy Policy, your data is used for the following.

• Account Management: To complete registration, login, KYC verification, and ensure account security.
• Transaction Processing: To process deposits, withdrawals, and bonus payments.
• Customer Support: To resolve your questions and complaints quickly.
• Security: To prevent fraud, money laundering, and unauthorized access.
• Responsible Gaming: To monitor gaming behaviour and provide support to at-risk players.
• Legal Obligations: To meet regulatory requirements and produce legally required reports.
• Service Improvement: Using analytical data to enhance and improve the platform experience.
• Personalised Offers: To send you promotions and bonus offers tailored to your preferences (with your consent).

For any use of your data beyond the purposes stated above, we will always obtain your separate consent beforehand. Lucky Spin never sells your data to advertising companies.

Lucky Spin does not share your personal information with third parties, except in the limited circumstances outlined below.

• Payment Provider: bKash, Nagad, Rocket, USDT gateways — necessary information is shared to complete transactions.
• Identity Verification Provider: Authorized third-party service providers engaged in the KYC process.
• Legal Authorities: Information may be shared with government authorities pursuant to a court order or legal obligation.
• Security Investigation: Agencies assisting in the investigation of fraud or criminal activity.

In the event of a business merger or acquisition, your data may be transferred to the new ownership — however, we will notify you in advance and the protections under this policy will remain in place.

Lucky Spin uses cookies and similar technologies on its website and app to enhance your browsing experience and ensure the platform functions properly.

• Essential Cookies: Used to maintain login sessions, verify security, and remember your language preferences. Disabling these may affect platform functionality.
• Functional Cookies: To remember your preferred games, display settings, and other preferences.
• Analytics Cookies: To understand which pages get the most traffic and where the platform needs improvement.
• Security Cookies: To detect suspicious activity and prevent bot attacks.

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may cause some services to stop working correctly.

Lucky Spin does not retain your information longer than necessary. Retention periods depend on the type of data and applicable legal requirements.

• Account Information: For up to 5 years while the account is active and after closure.
• Transaction Records: A minimum of 7 years, as required by financial regulations.
• KYC Documents: 5 years from the date of verification, or as required by law.
• Support Contact: 2 years from the date of last contact.
• Analytics Data: Up to 2 years after personally identifiable information has been deleted.

You have several important rights under the Lucky Spin Privacy Policy. We respect these rights and are committed to responding to requests in a timely manner.

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days. In complex cases, this may be extended to up to 60 days, and you will be informed accordingly.

Lucky Spin is strictly prohibited for anyone under the age of 18. We never knowingly collect information from minors.

• Age is verified at registration, and confirmed through identity documents during the KYC process.
• If a user is suspected to be under 18, their account is suspended immediately.
• If we confirm that data from a minor has been collected, it will be deleted immediately.

Lucky Spin may update this Privacy Policy at any time. For significant changes, we will notify you by email and display a notice on the platform.

• The date of any changes will always be shown at the top of this page under "Last Updated".
• For major changes, a notification will be sent at least 30 days before they take effect.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.

For any privacy-related questions or concerns, please reach out to our data protection team at [email protected] — we aim to respond within business days.